What happens to your data

Each workspace runs in its own private, isolated cloud environment on AWS. Your agents and your workspace data are stored there, apart from every other workspace.

To do the work you ask for, what you send your agents (messages, files and data in the workspace) goes to the model provider your team chose:

• Lightbulb-managed. Sent through OpenRouter to the model’s provider.
• Your ChatGPT account. Sent to OpenAI under your ChatGPT plan, and your account’s own data settings apply.
• Your own key. Sent to OpenAI or Anthropic under your own agreement with them.

We do not sell your content, and we do not use it to train AI models. Content processed through the providers’ standard API and managed services is not used by them to train their models.

Card details are handled and stored by Stripe, not by us.

We keep your workspace content while your account is active. Ask us to close your account and we deactivate or delete it and its information from our active databases. We may keep some records to prevent fraud or to meet legal requirements.

We do not hold a security certification such as SOC 2 today. If your team needs an answer in writing, email support@thelightbulb.company and a founder replies within a day.